Compliance Reporting & Hotline Information
Questions, comments, and incidents pertaining to a suspected violation of Novelion and/or Aegerion policy, law or regulation, or ethical standards may be reported via the means listed below. The web portal and telephone Helpline are supported by a third party, and are available 24 hours per day, 7 days per week. Anonymity is available for all reporting methods.
Do not use the Compliance resources to report issues pertaining to Human Resource complaints (e.g. harassment, bullying, employment matters), request medical information, to report Adverse Events, or to report Product Complaints. Please see the information at the bottom of this page for assistance finding the proper recipient for such matters.
Chief Compliance Officer
Novelion Therapeutics Inc.
887 Great Northern Way
Vancouver, British Columbia, Canada V5T 4T5
(North America) 855-233-8089
A third-party vendor is available 24/7/365
Adverse Event & Product Complaint Reporting Information
At Novelion Therapeutics, and our subsidiary Aegerion Pharmaceuticals, our mission is to provide customers with timely and accurate information regarding our products. Please contact us by telephone or email as provided below. Please report adverse reactions using one of the contacts below.
Saudi Arabia 800-2343-7466
South Korea 02-3483-3336
United Kingdom 00-800-2343-7466
United States 1-855-303-2347
For any countries not listed, please call +1-855-303-2347
For all email contact, please click the link below and complete the simple Medical Information Request form. You will receive an immediate confirmation of your submission and will be contacted by us shortly.
Please direct any questions to ComplianceOffice@Aegerion.com